Privacy policy

Who we are

Zoha Kids Wear sells children’s clothing through zohakidswear.com. We decide how the information on this website is used. For any question about your information, email info@zohakidswear.com or WhatsApp +92 309 9117651.

What we collect, and why

When you order: your name, mobile number, delivery address, city and country, any notes you add, and your email address if you give it. We use them to confirm your order by call or WhatsApp, to arrange the advance payment, to deliver, to handle exchanges, and for our records.
Payments: you pay by bank transfer, JazzCash or Easypaisa through your own bank or wallet. We never see your card or login details. If you send us a screenshot of a payment, we use it only to match it to your order.
When you message us or ask for a custom outfit: your name, email address, phone number if you give it, what you write, sizes or measurements, and any reference picture you upload. We use them to reply and to prepare your quote.
When you track an order: the order number and phone number you enter, which we check against our records to show you the status.
When you visit: our server keeps short technical logs (your IP address, browser and the pages requested) to keep the site secure and to stop abuse, such as too many orders or messages in a short time.

What is stored in your browser

To make the site work, your browser keeps a few things on your own device: your bag, your currency choice (rupees or dollars), drafts of forms you have started, recent exchange rates, and your last order number and phone number so you can track the order easily. They stay on your device and you can clear them at any time by clearing this site’s data in your browser.

We use Google Analytics to understand which pages help parents, but only if you allow analytics cookies in the prompt the site shows. We don’t use advertising cookies.

Who we share it with

Couriers receive your name, phone number, address and any amount to collect, so that they can deliver your parcel.
WhatsApp carries the messages we exchange with you, under WhatsApp’s own privacy policy.
Our hosting provider runs the server where the website and its database are kept.

We never sell your information or share it for advertising. We may share it if the law requires us to.

How long we keep it

We keep order records for as long as we need them for your order, for exchanges and for our accounts. We keep messages and reference pictures for as long as we need them to answer you and to make your order, and then delete them. Technical logs are kept only for a short time.

How we protect it

The website uses a secure (HTTPS) connection. Your information is kept in our own database, and only we can see orders and messages, through a password-protected dashboard.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it when we no longer need it for an order, an exchange or our accounts. To do this, email info@zohakidswear.com or WhatsApp +92 309 9117651.

Children

We sell clothes for children, but we collect information only from parents and other adults ordering for them. Please don’t let children place orders or send us their details.

Changes to this policy

If we change how we use your information, we will update this page and the date at the top.