Delivery, payment & exchanges

Delivery across Pakistan in 3–5 working days: Rs 250, free on orders from Rs 3,000.

The charge is added at checkout, so you see the full total before you place your order.

Where we deliver: any address in Pakistan the couriers reach: Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Gujranwala, Sialkot and the towns in between, in the same 3–5 working days. In Lahore you can also see the pieces at our shop in Sabzazar; message us first so your size is ready.

We also deliver internationally. The delivery charge and timing for your country are confirmed with your order.

Where we deliver: the United Kingdom, the United States, the United Arab Emirates, Saudi Arabia, Canada and Australia, and other countries on request.

Payment: the full amount in advance, in Pakistani rupees, once we have confirmed the delivery charge with you.

Exchanges are made within 7 days for unused pieces with the bill, and you pay the courier to send the piece back to us. From abroad that can cost more than the piece, so please check the size guide or ask us before you order.

More on ordering from abroad, including a baby gift sent to family in Pakistan.

In Pakistan, you pay 50% or 100% of the order in advance by bank transfer, JazzCash or Easypaisa, and your order is confirmed once the payment arrives.

With 50% paid in advance, you pay the rest to the courier when the parcel arrives.

We don’t take cash on delivery for the full amount.

Orders delivered outside Pakistan are paid in full in advance, in Pakistani rupees; we confirm the delivery charge and how to pay from your country with you first.

No returns or refunds. Exchanges within 7 days only, for unused pieces in their original condition, with the original bill.

We don’t take returns or give refunds.

You can exchange a piece within 7 days of receiving it, if it hasn’t been used and is still in its original condition.

Keep the original bill: exchanges are only made with it.

In Pakistan, you pay to send the piece back to us, and we pay to send the replacement to you. From abroad, sending a piece back can cost more than the piece, so please check the size guide or ask us before you order.

How to ask: message us on WhatsApp within 7 days of receiving your order, with your order number and a photo of the bill. We reply with the next step.

You can also see the pieces in person at 2nd floor, Sarwar Plaza, Block G, Sabzazar, Lahore. Message us on WhatsApp before you come so we can have your size ready.

Personalised pieces are made for you once you approve the quote, and we stitch exactly the name you confirm, so check the spelling before you confirm it. Our 7-day exchange is written for ready-made pieces; for a piece with a name on it, ask us before you order and we’ll tell you what’s possible.

Timing: the quote comes the same day; making takes 7–10 days after you approve the quote; then delivery adds 3–5 working days in Pakistan. Abroad, the delivery time is confirmed with your order. Making and delivery are separate, so count both.

In Pakistan, a 50% or full payment in advance confirms the order. For delivery abroad, the full amount is paid in advance, in Pakistani rupees, once we have confirmed the delivery charge.

In Pakistan, a 50% or full payment in advance confirms your reservation. For delivery abroad, the full amount is paid in advance, in Pakistani rupees, once we have confirmed the delivery charge.